Privacy Policy

PRIVACY POLICY — THRIVE LABS CANADA

Thrive Labs Canada (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, contact us, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) INFORMATION WE COLLECT
We collect information you provide directly, information collected automatically, and information from third parties.

A. Information you provide

  • Contact details: name, email address, phone number, billing/shipping address
  • Account details: username, password (stored in encrypted/hashed form), preferences
  • Order details: items purchased, order history, shipping details, customer notes
  • Payment information: payment method details are processed by our payment processors; we do not store full card numbers
  • Communications: messages you send us (email, chat, forms), reviews, support requests

B. Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent
  • Cookies and similar technologies: to remember preferences, keep you signed in, and analyze traffic

C. Information from third parties

  • Payment processors (confirmation of payment, fraud signals)
  • Shipping providers (delivery status)
  • Analytics and advertising partners (site performance and campaign measurement), where enabled

2) HOW WE USE YOUR INFORMATION
We use your information to:

  • Provide and operate the Services (process orders, send confirmations, deliver products)
  • Manage accounts and support (respond to inquiries, troubleshoot issues)
  • Improve and secure the Services (site performance, debugging, fraud prevention)
  • Personalize your experience (language, region, saved cart)
  • Marketing and promotions (send updates if you opt in; you can unsubscribe anytime)
  • Comply with legal obligations (tax, accounting, regulatory requests)

3) LEGAL BASES FOR PROCESSING (CANADA & INTERNATIONAL USERS)
Depending on where you live, we rely on:

  • Your consent (e.g., marketing communications, certain cookies)
  • Contractual necessity (fulfilling your order, providing support)
  • Legitimate interests (security, fraud prevention, improving Services)
  • Legal obligations (recordkeeping, tax compliance)

4) HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share information with:

  • Service providers who help us run our business (payment processing, shipping, website hosting, email delivery, analytics, customer support)
  • Professional advisors (legal, accounting) when necessary
  • Authorities if required by law or to protect rights, safety, and security
  • Business transfers (merger, acquisition, sale of assets). If this happens, we will notify you as required by law

5) COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tools to:

  • Keep the site functioning (cart, login sessions)
  • Remember preferences
  • Understand site traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) EMAIL AND MARKETING PREFERENCES
If you opt in, we may send marketing emails or SMS (where enabled). You can unsubscribe anytime using the link in the message or by contacting us.

7) DATA RETENTION
We keep personal information only as long as necessary for the purposes described in this policy, including:

  • Maintaining your account
  • Completing transactions
  • Complying with legal/tax obligations
  • Resolving disputes and enforcing agreements

8) SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

9) YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent (where processing is based on consent)
  • Request deletion, subject to legal requirements
  • Receive information about how we use and share data

To exercise these rights, contact us using the details below.

10) INTERNATIONAL TRANSFERS
If you access our Services from outside Canada, your information may be processed in Canada or other countries where our service providers operate. These jurisdictions may have different privacy laws.

11) CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

12) THIRD-PARTY LINKS
Our Services may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on our website.

14) CONTACT US
ThriveLabsCanada@proton.me